5G Communications - Broadband incident – Incident details

All systems operational

Broadband incident

Resolved
Operational
Started 9 months agoLasted about 1 hour

Affected

Connectivity

Operational from 12:09 PM to 12:53 PM, Partial outage from 12:53 PM to 1:06 PM

Updates
  • Resolved
    Resolved

    The cause has been identified and the issue has been resolved.

  • Identified
    Identified

    We can see connections coming back online and services returning to normal. We are still continuing to work on this incident more update to follow.

  • Investigating
    Investigating

    We are aware that a small number of customers are currently unable to browse the internet.

    Our network team is aware and working on this issue as a priority.

    We sincerely regret any inconvenience caused and will provide further updates as soon as possible.